Profile of VET organisation

Name of organization: Language World

 

Country: Germany

Type of VET institute: Further education and training

No of staff: 1-10

No of trainees: 1-100

Short description

Private language school

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Description of good practice

Title: Customer feedback

Process:

Feedback questionnaires are handed out by the trainers and anonymously collected. The evaluation is done by QM; feedback is given to the trainer, business client contact persons and internal authorized persons of the trainer further education.

Responsible:

QM authorised person, cooperation: manager-team.

Documentation:

• Questionnaires
• Evaluation/statistic forms

Evaluation and Review:

Within our review: every 6 months and internal audit.