Profile of VET organisation
Name of organization: KEK DIMITRA – INFORMATION AND EDUCATIONAL CENTRE
Address: 16, Feron str. Victoria Square, Athens
Country: Greece
E-mail: [email protected]
Type of VET institute: Post secondary non-tertiary vocational education and training, Further education and training.
No of staff:
No of trainees:
Quality Management Dimension
Software based system for integrated management of quality processes.
Baseline / problem
KEK Dimitra, in its efforts to continuously provide quality services to its trainees, implements a certified quality management system based on ISO 9001:2008. The quality management system along with national legislation requires from the centre to keep different kind of records/ documents and to develop relevant reports at frequent time intervals, thus increasing the administrative work of centre’s staff and creating problems in the coordination between different departments.
Good practice: (Measures, instruments, criteria, indicators)
Development of a software based system for integrated management of all centre’s processes. This system allows the centre to perform the following activities:
- Financial management
- Project management
- Project data
- Budget and expenses
- Payments per partner
- Distribution of expenses per categories
- Training management
- Trainers data
- Trainees data
- Collaborating companies for apprenticeships data
- Training schedule & attendances management
- Training sites management
- Reporting according to ESDEK rules
- Trainers, trainees and companies payrolls
- Seminars evaluation and reporting
- Quality management
- Payroll management
- Reporting
- Statistical analysis
The software was chosen based on the following criteria:
- Customisation according to the centre’s needs
- Integration with other systems already in place (e.g. accounting system)
- Easiness of use
- Integrity and relevance of records
- Highly secure environment
- Use of widely recognised reporting tools
- Compatibility with future changes of national legislation or accounting system
Through the implementation of such an integrated management system the centre managed:
- Reduce administration cost
- Produce timely and accurate reports
- Frequent measurement of trainees satisfaction
- Frequent evaluation of suppliers
- Improve internal processes (e.g. introduction of corrective actions)
Problems and constraints encountered and solutions found:
No problems encountered.